Refund policy

We want you to be 100% happy with your purchase but if you are not, we have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at hello@themoonandthefurrow.co.uk If your return is accepted, we can discuss various options such as a full refund, part refund or an exchange. We will cover all postage costs incurred if the items are damaged or faulty in some way and need to be refunded or exchanged. Items sent back to us without first requesting a return will not be accepted.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, we can then rectify the situation as soon as possible.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.